Terms and Conditions
Unless stated, prices quoted include VAT and all products are offered subject to availability. Both prices and availability are subject to change without notice. If any product is subsequently found to be unavailable once an order is placed, you will be informed within two working days.
You can choose to pay on the site, over the telephone or via email.
The domain name www.agwines.com is wholly owned by Windsor Wines Ltd.
Windsor Wines Ltd is a UK-based company and any subsequent disputes, or claims, arising from using the AG Wines website must be made, and settled, under English law.
Use of the AG Wines website is on the conditions that, firstly, you agree to the terms and conditions of using the AG Wines website, which, from time to time, may be subject to change. Secondly, any future use of the site will renew such an agreement.
The AG Wines website reserves the right not to accept any order.
Registered Office: 9b Denbigh Road, London W13 8QA
Place of Registration: England and Wales
Company Registration Number: 04559580
VAT Number: GB811653450
AWRS Number: XNAW00000106884
All web design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this site are copyright of Windsor Wines Ltd.
Unless we state otherwise, you may view, download and print content on our site for domestic and personal purposes, to place and order, or to use this site as a shopping resource. Any other use of the materials on this site including reproduction for distribution or republication, without the prior written consent of Windsor Wines Ltd, is strictly prohibited.
Windsor Wines Ltd guarantees that the wines will be of satisfactory quality and that they are fit for general purpose. Other than as stated elsewhere within the terms and conditions of the AG Wines website, all guarantees, conditions, terms and undertakings, expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise, in respect of the goods and services provided by us hereunder and hereby excluded to the fullest extent permitted by law, nothing in this agreement shall affect or limit your statutory rights as a consumer.
By law, you must be aged 18 years old or over to purchase alcohol in the UK. Therefore, by placing an order, you are affirming that you are at least 18 years old. Furthermore, if you are buying wine as a gift, the recipient must also be 18 years old or over. All goods must be signed for on delivery by an adult aged at least 18 years of age. If there is nobody of that age at the address when the delivery is attempted, the goods may be retained by the driver. In such a case, the driver will leave a notification of the attempt and a telephone number to call for you to rearrange delivery.
By using this site, you accept that it is at your own risk.
Windsor Wines Ltd respects its customers’ privacy and, therefore, we do not distribute your details to any third parties. In addition, these details are kept in a secure environment and access is limited to system administrators using secure passwords.
You undertake to inspect all goods immediately on delivery and to notify ourselves or the carrier forthwith of any shortage, damage or other deficiency. You will be deemed to have accepted the goods as satisfying your order three days after delivery and, thereafter, will not be entitled to reject the products for any reason.
The delivery charge is levied per address. Weekday, daytime deliveries to mainland UK addresses (see below) will be charged at £6.95 but this is waived for orders over £500.00. For no additional cost, we also offer a special out of hours service to certain London postcodes. Alternatively, the wine can be collected from your local APC depot. Please feel free to contact us for further details.
Deliveries to Northern Ireland, the Isle of Wight, the Isle of Man and the Highlands and Islands of Scotland will incur an additional charge – please contact us for the details.
Please note that for all bonded transfers, delivery is charged at cost.
We expect to deliver within five working days. However, deliveries to Northern Ireland, the Isle of Wight, the Isle of Man and the Islands of Scotland may take longer.
Subject to import restrictions, worldwide delivery is possible – please contact us for the relevant details. However, please note that we have a minimum order of £1000.00 (excluding delivery charges) for this service. For overseas shipments, this minimum also applies to those collecting from us.
If you have any special delivery instructions or any personal messages that you wish to be included with your order, please use the ‘Delivery Instructions’ box located in the ‘Checkout’ section.
If a delivery cannot be completed, a card will be left with the delivery company’s telephone number. With this, you can arrange a more convenient time for them to visit. Alternatively, as noted above, you can always collect the wine from your local APC depot free of charge.
We will gladly offer a replacement or a full refund for any wine which is damaged during delivery. Please contact us within three working days of receipt.
If you change your mind and wish to cancel your order, we allow you seven days from the receipt of the goods to cancel. A refund (excluding the delivery and return carriage charges) will be offered as long as the goods remain in good condition and that prior notification has been given.